The customer is always right. Even in China, Apple CEO Tim Cook has realized that this business mantra is true. The customer is always right, even if they insist on double standards -- one for domestic companies, another for foreign -- and even if they're whiny, and even if they can't be trusted.
The customer is always right -- so on Monday, Cook, on behalf of Apple, issued an apology to Chinese consumers on its website, after "deep reflection." "We express our sincerest apologies for any concerns or misunderstandings," he wrote (translated into Chinese).
Peter Ho, a popular Taiwanese-American actor and singer, is successful and rich enough that he probably doesn’t need to supplement his income by selling out favors to companies like CCTV, but then how would you explain this? Check out the bottom message, posted on Sina Weibo just after 8:30 pm, according to SCMP. Pay especially... Read more »
Foxconn workers who make the iPhone and other hi-tech products have been in a great number of headlines over the past few years without eliciting change. But when fights between workers and management broke out and paralyzed assembly lines in Zhengzhou last year, Chinese authorities started looking for solutions to the constant disputes. According to the Financial Times:
MacRumors (via Bloomberg) is reporting that Apple has introduced a payment plan allowing buyers to purchase Apple products on three-month to two-year plans on products that cost between 300 and 30,000 RMB (basically everything). At this point, looking at the plan, it seems that one must have a Merchants Bank credit card to take advantage... Read more »
Despite the iPhone 5′s seemingly chilly reception at its December 14 launch — it was a non-event at the Beijing Apple Store, where fights occurred at the last product unveiling — sales have nonetheless been brisk. Over 2 million units were sold in three days, according to Apple’s press release. “Customer response to iPhone 5... Read more »
A Chinese national trying to buy iPhones in Nashua, New Hampshire was tasered outside an Apple Store last Friday. A cell phone video shows 44-year-old Li Xiaojie being held to the ground before police knocked her unconscious with tasers. Her 12-year-old daughter was with her. Li was at Pheasant Lane Mall to buy her third and fourth iPhones,... Read more »
This story made us chuckle. Via Global Times: According to a report on the Taiwan-based NOWnews website, the man surnamed Luo, 27, is an engineer in Hsinchu, and the woman surnamed Lin, 21, lives in New Taipei City. // Luo and Lin became acquainted in an Internet chat room at the end of last year. // In... Read more »