An Arkansas 911 operator did not enter a call into a computer system that would have notified police and fire dispatchers of a mother and son trapped inside a vehicle in a pond, authorities said Wednesday. The woman died hours later, and her 5-year-old son was in critical condition Wednesday, police said.
The Little Rock operator who handled the call from 39-year-old Jinglei Yi has been placed on paid administrative leave while authorities try to figure out what happened. The operator has not been charged with any wrongdoing.
Yi called 911 about 8 a.m. Monday after her vehicle hit a patch of ice, went over a curb and ended up in the pond, Police Department spokeswoman Sgt. Cassandra Davis said. A county dispatcher transferred the call to the 911 operator, who spoke with Yi briefly before hanging up and contacting an ambulance service.
An ambulance was dispatched a few minutes later to the west Little Rock pond, but police officers and firefighters weren’t dispatched until about a half-hour later — after the ambulance service called to verify that they were en route.
If Chinese media cared to report this in the same manner that some Western media occasionally reports Chinese stories of this ilk, here’s how it might look:
A Chinese woman has lost her life after an American emergency hotline operator bungled her call for help. America experts wonder whether the case — with all the customary trappings of negligence and laziness – is symptomatic of American decline.
That the operator is currently being paid to not work might be the clearest indictment of a system that has shown a disturbing tendency to reward carelessness and anti-intellectualism. The incident may also speak to America’s long, unfortunate history of strained relations, often characterized by violence, with immigrants and foreigners, as most clearly exemplified by Arizona SB 1070.
Here are what some American netizens said about the Arkansas incident:
Manly HA: If it was a couple having an argument they would have sent 20 cops with guns drawn.
Nameless Internet Guy: i was once in a head on collision and police and firefighters showed up, but the ambulance didn’t. the police officer had to radio again for the ambulance. fortunately everything turned out okay, but it’s scary to think that mistakes like this sometimes happen.
Dan: Was the 911 call answered by customer service in India or have we not got that far yet.
Jessepal: And these are the people we are to depend on to send help when an intruder with a gun is after us? I think I’ll keep my gun-thanks anyway!
The final comment is a reference to President Barack Obama’s latest attempt to restrict the private ownership of assault weapons, a proposed law that American politicians actually oppose!